The Rise of the Chief of Staff: Inside Tech's Most Versatile Role

In this episode of Wharton Tech Toks, Kirk Hachigian (Wharton MBA ’27) sits down with Clara Ma, CEO and Founder of Ask a Chief of Staff to break down what the Chief of Staff role actually is – and isn’t. Clara shares why it’s become one of the most sought-after roles in tech, the core pillars of the role (culture, operations, and strategy), and how the job changes from Series A to later-stage.

From her early days in recruiting to becoming Chief of Staff at AI unicorn Hugging Face, Clara shares how she navigated a non-linear career path to build a thriving community of Chief of Staffs. She offers candid advice on landing your first role, leveraging AI without losing your voice, and how to avoid burning out once you’re in the seat.