David Bombal #548: Stop Troubleshooting Manually. Meet Your Digital TEAMMATE
Feb 20, 2026
Joe Vaccaro, Cisco ThousandEyes leader focused on network observability and agentic operations. He explains agentic ops vs traditional AIOps. Demos an AI agent autonomously diagnosing DHCP and DNS outages. Discusses Views Explainability, outage learning, and how AI acts as a digital teammate to upskill engineers and speed troubleshooting.
AI Snips
Chapters
Transcript
Episode notes
Live Laptop Connection Failure
- Joe and David experienced a real-time laptop connection failure during the recording.
- That incident motivated the demo showing how ThousandEyes diagnoses connection issues.
Agentic Ops Is Goal-Driven Autonomy
- Agentic Ops gives agents a goal, reasoning ability, and the power to act without strict predefined steps.
- Treating networks as living, changing systems makes continuous autonomous reasoning valuable.
Troubleshoot By User Experience Metrics
- Use experience-centric metrics to troubleshoot by focusing on user outcomes instead of device ports.
- Prioritize metrics like successful connects and connection time thresholds to quickly find root causes.