Steve Rowe, healthcare industry lead with product and strategy experience at payers and health tech firms, shares why healthcare may be entering a golden age of innovation. He discusses structural barriers that slowed progress and how low-code/no-code, RPA, and AI (including vision and ML) are unlocking faster delivery. He also highlights the importance of product discipline and data engineering for scalable change.
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insights INSIGHT
Software Capacity Is The Real Bottleneck
Healthcare leaders know what to do but execution stalls because everything now hinges on software.
Steve Rowe explains engineering capacity is scarce and backlogs of tech debt mean even zero new requests leave years of work undone.
insights INSIGHT
Engineering Shortage Trains Waterfall Thinking
Healthcare organizations lack product and design capacity because engineering shortages cascade into fewer product hires.
Steve Rowe notes teams are talented but too few, which trains businesses to request waterfall-style big projects instead of iterative product work.
question_answer ANECDOTE
Call Center Reps Juggle Eight Systems
Steve Rowe shares a call center example where reps run eight systems simultaneously to piece together a member's story.
He recounts reps accidentally editing core claims systems when they hit wrong fields because tools are disjointed.
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Innovation in Healthcare: Why the Future Has Never Been Brighter
Driving innovation in the healthcare space has traditionally been a challenge to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovation Engine.
The reasons why healthcare organizations have been slower to innovate than companies in many other industries are many. Root causes include a dearth of incentives for payers and providers to innovate on their services, an inability to attract engineering and product expertise to the space, and increasingly ossified systems that increase tech debt and hamper innovation.
Recent years, however, have seen a number of positive shifts in the healthcare landscape. These shifts include the emergence of low-code/no-code platforms for application development, the maturation of offerings in the RPA space, and more recently, in areas like generative AI, Vision AI, and machine learning. Each of these trends should give healthcare leaders hope that the industry in general is moving beyond more conversations around healthcare strategy.
Episode Highlights
The healthcare industry faces challenges in driving innovation due to bad incentives, lack of engineering and product resources, and difficulties in implementing new systems and integrating data.
Low code and no code tools are emerging as solutions that empower healthcare organizations to build high-quality custom apps and workflows, enabling engineers to be more productive and improving user experiences.
Investing in good user experience design and product strategy for internal applications can lead to strong ROI and better serve patients and members.
Innovation in healthcare requires innovative solutions to overcome the barriers and challenges in the industry. Emerging tools like robotic process automation (RPA) and AI have the potential to transform healthcare organizations by automating manual processes and improving decision-making.
The ultimate goal of healthcare innovation is to provide better care and improve patient outcomes, and technology plays a vital role in achieving this.
Healthcare organizations need to embrace these emerging tools and invest in the necessary infrastructure and talent to fully leverage their potential.
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