Innovation in Compliance with Tom Fox Don't Lose the Learner with Asha Palmer
Asha Palmer is on a mission to revolutionize the ethics and compliance profession. She joins Tom Fox in this episode of Innovation in Compliance to discuss how marrying technology with ethics and compliance can lead to unprecedented strides in the profession. She shares her new role at Skillsoft, insights on leveraging technology to support learning objectives, and why it’s important to understand different learning styles for more effective training outcomes.
Asha Palmer is the Senior Vice President of Compliance Solutions at Skillsoft, where she leads the strategy and product roadmap, delivering transformative learning experiences. She has a wealth of experience from her previous roles, including her time in the U.S. Attorney's office, as well as working at Conversant and OneTrust. A seasoned compliance professional, Asha is applying the skills she's honed throughout her career to enhance the ethics and compliance profession.
You’ll hear Tom and Asha discuss:
- Technology plays a crucial role in the scalability and sustainability of the ethics and compliance profession.
- Asha advocates for an understanding of different learning styles to deliver more effective training and compliance communications.
- It’s important to understand the ‘why' behind business operations to drive meaningful outcomes for both administrators and learners.
- Trainers need to provide a varied learning experience to cater to different types of learners, fighting the forgetting curve and ensuring information retention.
- Asha stresses the importance of delivering compliance training in a way that is tailored to the audience's comfort, language, and culture.
- The speed of delivery can affect comprehension, especially for non-native English speakers. As such, training should be delivered at a pace that enables learners to retain and apply the information.
- Asha discusses the challenge of delivering compliance learning globally. It involves adapting to various languages, cultures, and legal and regulatory requirements.
- Skillsoft updates training modules in response to new or changing regulations, and emerging risks. Their strategy includes listening to customer needs and creating a roadmap to meet those needs.
- It’s important to create a sustainable ethical and compliant culture within organizations. Asha encourages open conversation and learning from successes and failures in order to improve the effectiveness of ethics and compliance programs.
KEY QUOTES:
"I have a hashtag, don't lose the learner. Because if you lose the learner, you'll never get them back." - Asha Palmer
"One of the great things I've learned is that we can't be sustainable or scalable without the help and benefit of technology." - Asha Palmer
"We listen to our customers. I talk to customers a lot. As I said earlier, if there is something that they need to educate on that we haven't thought about, we go think about it and we think about how we can effectively then present learning and engagement so that they are able to educate their employee population on that." - Asha Palmer
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