The Peel with Turner Novak Inside Hanover Park: Building an AI-Native Service Business, Growing to $15B in Assets
29 snips
Mar 18, 2026 
Chris Hladczuk, Co-founder and CEO of Hanover Park, built an AI-native fund administration firm that rapidly scaled to billions in assets. He discusses raising a $27M round, why they built a custom general ledger, and how AI agents automate onboarding, reporting, and complex fund accounting. Expect stories on founder-led sales, weekly demo rituals, and turning customers into raving fans.
AI Snips
Chapters
Transcript
Episode notes
Music And Gong Create High Energy Culture
- The office ritual includes blasting Daft Punk or Levels at 9am and a customer-only gong that customers ring when they close a sale or visit.
- The gong moments and music create high-energy culture and celebrate wins publicly.
Always Get On The Plane To Build Trust
- Chris flew to a prospective customer's home and spent five hours there to win trust and close them as an early customer.
- Early founder-led, in-person dedication built relationships that enabled risky migrations to Hanover Park.
Turn Early Customers Into Raving Fans
- Make early customers into raving fans by obsessing over onboarding, proactive service, and jaw-dropping AI-native products.
- Set expectations pre-signing and prove success in the first 100 days to convert advocates.