After nearly 20 years in the hospitality industry Wyndham Worldwide chairman and CEO Stephen Holmes says he has seen several ”shifts” in the sector -- from the way that consumers plan their vacations to what they expect to find when they stay at a hotel. The most recent catalyst for change has been the global economic downturn. Wyndham -- one of the world’s largest hospitality companies -- has weathered that storm and has actually grown since the recession began. In an interview with Knowledge at Wharton Holmes discusses what changes he has witnessed in the industry why timeshares have done surprisingly well during the downturn and what makes his stay at a hotel a happy one.
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Knowledge at Wharton