why does the customer service team for my super fund have such long wait times?

Glen James and Vince Scully discuss a viewers question about slow customer service with their super fund.

This audio is from a clip on the money money money YouTube channel: https://youtu.be/FC327ihpXRI

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This video is for education and entertainment purposes only and is intended for Australian residents. It is not a substitute for professional financial, tax or legal advice. Any advice provided is general financial advice only, which does not take into account your objectives, financial situation or needs. You should consider whether the advice is appropriate for your circumstances before acting on it. If you choose to buy a financial product, read the relevant product disclosure statement (PDS) and target market determination (TMD), and seek personal advice from a licensed adviser. We may discuss products, services or listener questions in this video for illustration and entertainment purposes. It is impossible to provide personal advice in this format, as we don’t know your individual financial situation. We may also change the names of questioners for privacy. While we do our best to provide accurate information, we accept no responsibility for any inaccuracies. SYMO Interactive Pty Ltd (trading as Retire Right Australia) and Glen James are authorised representatives of MoneySherpa Pty Ltd, which holds Australian Financial Services Licence 451289. Martin McGrath, Financial Edge Group and their employed financial advisers are authorised representatives of Synchron Advice, which holds Australian Financial Services Licence 243313. Please read our Financial Services Guide at moneypodcast.com.au.

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