Becker’s Healthcare Podcast Transforming Revenue Cycle at Mount Sinai Health System with Debra Jaeger
Feb 19, 2026
Debra Jaeger, SVP and Chief Revenue Officer at Mount Sinai with a clinical nursing background, recounts moving from bedside care into revenue leadership. She discusses unifying fragmented revenue operations and standardizing Epic practices. She covers AI and predictive analytics for forecasting cash, tackling payer complexity, and building the next-generation revenue workforce through partnerships and mentorship.
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Make Revenue Cycle Clinically Driven
- Jaeger highlighted that revenue cycle works best when clinically driven and integrated with front-line workflows.
- She argued that understanding clinical operations makes revenue capture easier and preserves patient care focus.
Uniting Fragmented Revenue Teams
- Debra Jaeger described joining Mount Sinai as its first chief revenue officer to unite fragmented revenue operations.
- She said the teams' consolidation improved cash collections and reduced denials within her first year.
Payer Complexity Drives Payment Delays
- Jaeger noted that payer complexity and thinner payer workforces have increased payment delays.
- She emphasized that contract complexity plus resource constraints make resolution more challenging.