The Talent Development Hot Seat - The #1 podcast for L&D Professionals

The Rise of Gen AI: Skills Leaders Need in 2025 with Charlotte Evans from Coursera

Apr 8, 2025

In this discussion, Charlotte Evans, Director of Global Customer Advocacy at Coursera for Business, shares her expertise on skills and AI trends. She highlights how organizations must embrace skills-based learning to thrive in a rapidly changing landscape. Charlotte reveals the top five skills in demand, including AI, machine learning, and data ethics. She emphasizes the importance of reskilling and integrating Gen AI into company workflows for business survival. Dive into actionable insights and strategies to keep your workforce ahead of the curve!

Ask episode

AI Snips

Chapters

Transcript

Episode notes

INSIGHT

Gen AI Is Dual-Edged For Workforces

Gen AI is both a disruptor and an enabler for workforce transformation.
Its impact depends on data quality, cloud setup, and cross-functional readiness.

ADVICE

Anchor AI Training To Role-Specific Use Cases

Narrow Gen AI learning to specific use cases and subtasks for roles.
Anchor training to measurable priorities to drive adoption and impact.

INSIGHT

Scale Skill Mapping With Taxonomies And LLMs

Skills-based strategies vary widely and taxonomies are fragmented across organizations.
Coursera used Lightcast taxonomy plus LLMs to map 2,000 skills across course content at scale.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

In this episode, we sit down with Charlotte Evans, the Director of Global Customer Advocacy at Coursera for Business.

Charlotte brings a wealth of expertise in the realm of talent development, focusing on how organizations can drive transformation through upskilling and reskilling initiatives.

Together, they explore;

The burgeoning trend of skills-based learning
The pivotal role of AI as both a disruptor and an enabler in the workplace.
Charlotte's insights on the top skills in demand, derived from data on 5 million Coursera learners.
How organizations like yours can align learning strategies with business outcomes.

Dive into this episode to uncover the latest trends in AI, talent mobility, and more, as you gear up to stay ahead in the fast-evolving world of talent development.

As Director, Global Customer Advocacy, Coursera for Business, Charlotte Evans collaborates with leading organizations to drive workforce transformation through upskilling and reskilling initiatives. Her focus is advising companies across industries on unlocking their potential by aligning learning strategies with measurable business outcomes. She is passionate about highlighting customer achievements to inspire action, build trust, and foster long-term partnerships.

Her career began in student services in Asia, and her commitment to global education access was cemented while at Harvard Graduate School of Education where she received an Ed.M. in International Education Policy. Since joining Coursera in 2019, she has been proud to create meaningful opportunities for individuals to find opportunity and thrive in a rapidly evolving world.

Connect with Andy Storch here:

Website

Join us in the Talent Development Think Tank Community!

Connect with Charlotte Evans here:

Job Skills Report 2025 / Coursera

This episode is sponsored by Learnit, the #1 place for live facilitated programs to elevate individual and organizational growth. Learn more.

Mentioned in this episode:

Learnit preroll

Visit learnit.com/andy to start your free 45-day trial of their Team Pass which includes unlimited classes for up to 20 people. It's a no brainer!