How to Be Awesome at Your Job 908: How to Work Across Differences and Overcome Polarization with David Livermore
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Oct 19, 2023 In this podcast, David Livermore, a social scientist and expert in cultural intelligence, discusses how to engage with people who hold opposing views. He explores the importance of understanding and navigating differences, improving cross-cultural communication, being open to different perspectives, developing cultural intelligence, and engaging with different viewpoints.
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Ask Permission Before Engaging
- Ask, "Are you willing to consider a different perspective?" before diving into a contentious discussion.
- If they decline, stop; if they agree, proceed with mutual perspective-taking.
Focus On A Shared Problem
- Zoom out to a shared problem you both care about to defuse ideological fights.
- Use differing viewpoints as complementary inputs to solve that common problem.
Goldman Sachs Communication Training
- At Goldman Sachs Asian offices felt passed over due to differing communication styles and a 'bamboo ceiling.'
- A four-month program trained staff to adapt wording and assertiveness for different regional audiences.