We Can Do Hard Things Handling Conflict Right with Amanda Ripley
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Jul 23, 2024 Conflict expert and investigative journalist, Amanda Ripley, discusses good vs. high conflict, the importance of engaging effectively, and ways to avoid escalating disagreements. Topics include understanding perspectives, reframing conflicts, building relationships, and strategies for effective communication.
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Investigate the Understory
- Investigate the "understory" of conflicts to understand the true motivations at play.
- Conflicts rarely revolve around the surface issue, but rather deeper emotional needs or past traumas.
Use Looping
- Utilize "looping," a tactical listening technique, to de-escalate high-conflict situations.
- Listen carefully to what the person is saying and try to understand their perspective before responding.
Shifting the Goal
- The goal of engaging in conflict shouldn't necessarily be agreement or compromise.
- Focus on gaining a better understanding of the other person, yourself, or the problem at hand.