HBR IdeaCast How to Give Constructive Feedback
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Feb 5, 2016 Jack Zenger and Joseph Folkman, expert consultants in 360-degree assessments, discuss the challenges of giving constructive feedback. They emphasize the value of clear objectives and principles, as well as practicing and rehearsing with a partner. They explore the power dynamics in organizations and the importance of praise and recognition alongside corrective feedback.
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Rehearse Corrective Conversations
- Practice corrective conversations before you need them so you deliver them calmly and clearly.
- Rehearse redirecting feedback with a peer, HR, or friend to develop a plan and reduce emotional escalation.
Corrective Feedback Can Be More Valuable Than Praise
- Redirecting corrective suggestions can be the most helpful feedback, while hollow praise often feels disingenuous.
- Frame feedback as redirecting ideas about behaviors to start/stop/change rather than as pure negative criticism.
Skilled People Crave Corrective Blindspot Alerts
- Experienced, skilled people say they want critical feedback because they fear blindspots — the 'toilet paper hanging out' problem.
- That fear drives a preference for being told mistakes rather than left unaware.