Ep416: Differentiating customer experience by increasing the pace of innovation

Jeroen Plag, Head of Corporate Strategy, ING Group

How can banks stay a step ahead of the changes and evolutions in the financial services world and deliver products that customers really need? What does “Innovation” mean in 2022 and how can it be implemented across different verticals? Jeroen Plag, Head of Corporate Strategy at ING Group, explains to Gaia Lamperti, IBS Intelligence’s Reporter, how the bank is creating better customer experiences by embracing innovation with its dedicated business area ING Neo.