Consumer NZ says travellers could struggle to get a refund - after revelations two Jetstar baggage scales at Wellington Airport may not have been accurate.
Checks after a complaint in September, revealed the portable scales were uneven and below approval standards.
Jetstar’s been told to pull them out until they’re re-verified.
Consumer NZ Advocacy Head, Jessica Walker, says if Jetstar charged too much, people could be entitled to repayment.
"If they can prove that they were overcharged, then that would be ideal. But the fact that Jetstar is saying that people weren't overcharged absolutely makes this trickier."
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