incident.io co-founder and CEO Stephen Whitworth joins Dash0’s Mirko Novakovic to explain why paging someone is only the start of an incident, not a holistic solution. They break down how incident.io supports the full incident lifecycle (coordination, comms, timelines, and follow-ups), why incident response is a “multiplayer game” across engineers, support, and leadership, and how AI is starting to reshape triage by pulling context from telemetry, past incidents, and customer signals.
The episode closes with a practical look at what it will take to safely move from AI-assisted response to AI-driven auto-fixes that minimize the rollout ‘blast radius.’
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