Second Life

Rebecca Zhou: Co-Founder and CEO of Soft Services

Dec 2, 2024
Rebecca Zhou, co-founder and CEO of Soft Services, shares her journey in the DTC consumer goods industry. With past roles at Gin Lane Media and Glossier, she reveals how these experiences shaped her approach to entrepreneurship. Listeners will learn about navigating cultural expectations and her journey from finance to founding a body care brand. Zhou discusses the unique intersection of comfort and aesthetics in product design, along with the recent expansion into Sephora, showcasing her commitment to innovation and customer empowerment.
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ANECDOTE

OffHours and the HomeCoat

  • Rebecca Zhou co-founded OffHours, a luxury housecoat company, with her husband.
  • Focusing on one product, the HomeCoat, proved successful, even attracting celebrity attention.
INSIGHT

Soft Services Origin Story

  • Soft Services emerged from a conversation about unmet needs in body care.
  • Zhou's personal struggle with body acne fueled the desire for effective, destigmatized solutions.
INSIGHT

Destigmatizing Body Care

  • Soft Services aims to destigmatize body care issues by offering attractive and effective products.
  • This approach resonates with the Gen Z movement towards realism and self-acceptance.
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