Tabassun Haque - How can we define customer needs over wants? Or should we?

In this edition of The Agile Expert Series we join the very AMAZING Agile Coach and Co-Creator of the Agile Disrupted Podcast Tabassun Haque where we discuss definition of customer needs and the psychology behind wants and needs in general. About Tabassun, In her own words: 

Being someone not of arrogance but of sincerity, who only takes pride in the work that is accomplished through a driven sense of determination and perseverance; while knowing that no task nor job is perceived without loyalty and absolute dedication. If I’m confident upon anything as a professional, it is that whatever task I pursue, I wholeheartedly and effectively pursue it with flying colors.

Certified servant leader and true advocate for the Agile Manifesto.