A field guide to working with other teams w/i your org w/ Nate Kharrl at Spec

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Often, leaders of fraud departments will say something to the effect of "My biggest adversaries aren't the bad actors trying to commit fraud against our organization; they're within my company and work within other departments that will often sabotage us or not understand our roles, which can lead to more problems than account or payment fraud does." 

Whether your internal adversaries are in marketing, business development, e-commerce, operations, development/engineering, or cyber security, chances are, they believe they have a full picture of what your company's customers & accounts look like, and don't understand your team's perspective. Because each team often works in its own silo, with its own data sets from different portions of a customer's journey, they can rarely agree on the root causes of problems, and therefore, can't agree on solutions. Not to mention, each department is often measured by competing metrics (new account #s vs. account integrity, Total $ of sales vs. total $ of chargebacks), causing them to focus on competing projects, often impacting the fraud team downstream unintentionally. 

What if a fraud fighter at heart (and w/ experience on "the front lines") suddenly got the opportunity to work with all of these competing departments from dozens of companies, identifying commonalities across these departments, that often the fraud dept is only at odds with, and rarely gets to work on anything but immediate problem solving or challenging each other's viewpoints of their customers? 

Nate Kharrl, CEO at Spec has had such an opportunity in the last year, and joined Karisse on Fraudology today to share some of what he's found are common themes & issues that other departments outside of fraud care about, and why they often struggle to understand the impact of the mission of an online fraud prevention team for e-commerce & consumer-focused fintech companies.

 Because Spec attaches to an online company's system upstream, it can provide a common source of truth for all departments across the company of the entire customer journey. And even if a fraud team brings in the product for review, it inevitably becomes the envy of any department that has a vested interest in better understanding the full picture of a customer experience. 

To connect with Nate on LinkedIn to learn more about his observations of members or leaders in other departments, or to "nerd out" on fraud products & technology: https://www.linkedin.com/in/nate-kharrl/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.