Why businesses have to move to conversational messaging

In this episode of The Indian Express weekly tech podcast – Our Own Devices, host Nandagopal Rajan is joined by Beerud Sheth, Co-Founder & Chief Executive Officer, Gupshup, to discuss the implementation of conversational AI in businesses, how bots can now go beyond providing structured responses to customers while still adhering to specific guidelines and the potential uses of conversational AI in daily messaging.

Edited by Abhishek Kumar

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Introducing Beerud Sheth
Rise in conversational AI (00:42)
Moving beyond structured responses (03:03)
Companies using conversational AI (05:21)
Setting guardrails for bots (06:56)
A disruption that just started to accelerate (09:49)
Will the nature of messaging change (12:34)
Will companies self-regulate (14:50)
Biggest opportunity in conversational and generative AI (16:38)