Amazon CEO on leadership, innovation and customer obsession

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Feb 19, 2026

Andy Jassy, CEO of Amazon and founder of AWS, who built cloud services and scaled customer-obsessed innovation. He discusses how Amazon keeps speed and customer focus, the 'working backwards' press-release approach, why AI is so transformative now, agentic AI and automating developer work, drone delivery scale, and practical advice for new graduates.

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ANECDOTE

CEO Uses Amazon For Game-Day Groceries

Andy Jassy buys groceries (like Ruffles and bagels) on Amazon every Sunday to stock football-watching gatherings.
He highlights Amazon's large grocery business and fast delivery as part of everyday life.

ANECDOTE

The 180-Page Deck That Was A Turning Point

Andy presented a 180-page deck and Jeff Bezos called out incorrect numbers early in the meeting.
The experience taught him that a single bad presentation doesn't define your career.

ANECDOTE

Spotting The Infrastructure Bottleneck

As Jeff Bezos's shadow, Andy noticed teams spent 70–80% of time on infrastructure and duplicated work.
That observation led him to build AWS to flip focus onto differentiated customer-facing features.

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In a company as massive as Amazon, fostering a culture of speed and innovation is a difficult task. But CEO Andy Jassy says the secret is being customer obsessed to the point of writing press releases before any coding begins. In this episode, hear how he drives this culture, where he sees AI going next, and his advice for recent graduates.

Key takeaways include:

How Amazon has built a customer-obsessed culture
Why AI is the most transformative technology of our time
The future of drones, robotics and global connectivity
Practical career advice for graduates

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