Elevate with Robert Glazer

Jeff Hancher On Telling People What They Need To Hear

14 snips
Dec 2, 2025
Jeff Hancher, a leadership advisor and author of "Firm Feedback in a Fragile World," shares his journey from a chaotic childhood to a successful military and corporate career. He emphasizes the importance of delivering candid feedback and building winning cultures. Hancher discusses methods for effective feedback, the significance of setting expectations, and the need for routine follow-ups. He also addresses how to lead Gen Z effectively and the transformative power of tough love leadership. Learn how feedback can build confidence and resilience in teams.
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ADVICE

Lead By Multiplying Others

  • Invest in people by uncovering their deeper why and coaching beyond technical skills.
  • Tough, caring conversations can redirect talent and unlock long-term performance.
INSIGHT

Feedback Shapes Outcomes

  • Everyone is a product of the feedback they've received or missed, and lack of feedback explains many performance gaps.
  • Leaders often overestimate their feedback; subordinates report far less frequent feedback than leaders claim.
ADVICE

Expectations Before Feedback And Accountability

  • Set expectations first, then give routine feedback, and finally enforce accountability in that order.
  • Use clear standards and explain why expectations benefit the person, not just the business.
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