The Loyalty Puzzle: An Interview with Dr. Yuping Liu-Thompkins, Founder, Loyalty Science Lab
Mar 11, 2026
01:02:39
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
Despite a massive body of loyalty research over the years, there are still many unsolved puzzles, according to top researcher Dr. Yuping Liu-Thompkins, whose Loyalty Science Lab is dedicated to helping marketers find the answers they need.
Customer First Thinking