Can AI Save Malaysia’s Overstretched Hospitals?

Healthcare systems globally are buckling under the weight of administrative tasks. In Malaysia, where the doctor-to-patient ratio hovers around 1:450, frontline clinicians are facing severe burnout, spending hours after their shifts typing up medical notes. Enter Heidi: a Melbourne-based HealthTech startup providing a B2B SaaS AI Care Partner. Originally launched as an AI medical scribe to transcribe and structure clinical notes in real-time, the platform is evolving into a comprehensive workflow tool handling patient communications and ad-free clinical research.

In just 18 months, Heidi has supported over 73 million patient consults. Backed by a US$65 million Series B led by Point72 Private Investments, the company is now valued at US$465 million and executing a US$9 million expansion into Malaysia.

CEO and Co-Founder Dr. Tom Kelly talks to us about building clinical software, while we dissect the early, messy iterations of the Heidi MVP, and why "moving fast and breaking things" has no place in modern medicine.

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