Building Trust in AI: Leadership, Governance, and Human Values with Navrina Singh

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Dec 24, 2025

In this engaging discussion, Navrina Singh, Founder and CEO of Credo AI, shares her inspiring journey from India to becoming a global advocate for responsible AI. She emphasizes the risks of AI stemming from poor governance rather than technology itself and explores her work in building trust through measurable AI ethics. Navrina highlights the need for diversity and empathy in AI development, alongside practical advice for future leaders to embrace adaptability. Her vision for AI governance calls for a balance between innovation and ethical accountability.

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ADVICE

Tailor Guardrails To Use Case Context

Don't apply identical guardrails across all AI uses; tailor rules to the context of use.
Build measurement and testing into systems and accept iterative policy and product refinement.

INSIGHT

Chatbots As Governance Testbeds

Customer-service chatbots are a transversal use case where governance, fairness, and brand trust collide.
Governing chatbots gives organizations a practical starting point to apply AI values and transparency.

INSIGHT

Creating An AI Governance Category

Credo AI helped create the AI governance category and educates boards and governments on governance importance.
The company focuses on measurable accountability and has grown a mission-aligned team.

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In this episode of the Positive Leadership Podcast, second edit ofthis special series dedicacted to AI, I’m delighted to welcome Navrina Singh, Founder and CEO of Credo AI, and one of the most influential voices shaping the future of responsible artificial intelligence.

Navrina is a technology leader with nearly two decades of experience at Qualcomm and Microsoft, and today she stands at the crossroads of AI, leadership, and public policy. She advises governments and global institutions on AI governance, serves on the U.S. National AI Advisory Committee, works with the United Nations and the OECD, and was recently named one of TIME’s 100 Most Influential People in AI.

In our conversation, Navrina shares her remarkable journey — from growing up in India in a family that instilled resilience and courage, to moving to the United States at 19, and eventually becoming a global advocate for trust, accountability, and human values in AI.

We explore the pivotal moment when she realized that AI systems were making women and other groups “invisible,” and how that awakening shaped her mission. Together, we discuss why the real risks of AI are not about the power of the technology itself, but about the absence of governance, measurement, and responsibility.

Navrina also explains why she founded Credo AI in the middle of a global pandemic, and how her company is helping organizations turn AI ethics into practical, measurable, and auditable systems of trust. We dive into the evolution of global AI governance, the importance of diversity in AI development, and the leadership mindsets required to thrive in an AI-driven world.

Throughout the episode, Navrina reminds us that AI will inevitably reflect the values of those who build it, and that positive leadership — grounded in empathy, accountability, and courage — is essential if we want AI to truly serve humanity.

This conversation is for leaders, entrepreneurs, policymakers, and anyone who believes technology must be guided by purpose, trust, and human-centered values.

I hope you’ll enjoy this deep and inspiring conversation with Navrina Singh.

To extend the conversation, I invite you to revisit three previous episodes of the Positive Leadership Podcast:

Peggy Johnson: Leading a Human-Centric Future of AI and Robotics https://www.jpcourtois.com/podcast/peggy-johnson-leading-a-human-centric-future-of-ai-and-robotics
Human centric AI (with Rana el Kaliouby): https://www.jpcourtois.com/podcast/human-centric-ai-with-rana-el-kaliouby
How to fail well (with Amy Edmondson): https://www.jpcourtois.com/podcast/how-to-fail-well-with-amy-edmondson

Subscribe now to JP's free monthly newsletter "Positive Leadership and You" on LinkedIn to transform your positive impact today: https://www.linkedin.com/newsletters/positive-leadership-you-6970390170017669121/