Nine To Noon What will the new Government app mean for you?
Mar 25, 2026
Miles Ward, Deputy Chief Digital Officer leading New Zealand's digital strategy, explains the All of Government app and digital identity work. He discusses joining up siloed services, a hub-and-spoke rollout, a digital wallet for credentials, in-app secure messaging, and an AI assistant to help navigate services.
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Life Event Driven Service Recommendations
- The app aims to proactively guide users through related services during life events like registering a birth.
- Example: registering a birth could surface working for families, immunisations and school enrolment recommendations.
Phased Rollout With Hub And Spoke Model
- Roll out features incrementally with a hub-and-spoke model where agencies deliver services but share core capabilities.
- Miles Ward says accessibility is first, then a digital wallet for credentials, then messaging and AI features.
Wallet Stores Credentials Without Revealing Your Data
- A government digital wallet will hold verified credentials like digital driver's licences and Kiwi Access age IDs while preserving user privacy.
- Miles Ward emphasises credentials won't reveal extra personal data and government won't know when a credential is used.