Service Design Show How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234
Aug 14, 2025
Martha Edwards, a public sector veteran with extensive experience across Canada and the UK, shares her insights on finding joy in slow-paced change. She discusses the challenges of working in government systems and emphasizes the importance of small wins and personal habits that foster optimism. The conversation also highlights the significance of maintaining positive energy in professional settings and the value of incremental contributions. Martha encourages listeners to embrace their roles in the larger narrative of change-making.
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Avoid The Design Savior Mindset
- Avoid the 'design savior' mindset; approach teams with curiosity and service, not superiority.
- Respect local context and collaborate instead of imposing external solutions.
Make Sharing Your Multiplier
- Share your work openly: blog, document, and publish so others can reuse and continue it later.
- Treat sharing as watering seeds that let future teams pick up and scale your insights.
Research Documents Breathed New Life Later
- Martha shared a case where research she published helped a later team three years later prioritize marginalized users.
- The publicly documented work allowed others to revive and apply those findings to a new service.