Why Your Retail AI Strategy Is Probably Wrong (And How to Fix It) | Spotlight Series

In this Retail Technology Spotlight Series episode, Chris Walton sits down with Experion Technologies' Mahesh Vijayaraghavan (VP of Retail & Consumer Goods) and Siraj Alimohamed (Global Head of Data & AI) to cut through the AI hype.

From platform-first strategies to the pilot fatigue epidemic, Mahesh and Siraj break down why AI is overhyped at the dashboard level but underappreciated where it matters most, i.e. in 6 a.m. inventory decisions and real-time store operations.

Learn why building AI like a muscle beats treating it like a project, how to escape automation chaos, and why your digital experience is about to become your biggest competitive advantage.

🔑 Topics covered:

1. Why AI is overhyped but underimplemented in retail
2. Platform-first approach vs. endless pilot programs
3. Internal efficiency gains vs. consumer-facing AI investments
4. Process optimization before automation (avoid the 30-40% fat)
5. How digital experience becomes differentiation in the AI era
6. Agentic AI that acts within guardrails, not just recommends
7. The reinvestment strategy: internal savings to customer benefits

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