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The Startup Playbook Podcast Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service
Ep133 – David Shein (GP – Our Innovation Fund) on legendary customer service
- November 12, 2020
- rohitbhargava
- Podcast
My guest for Ep133 of The Startup Playbook Podcast was the Co-founder & General Partner of Our Innovation Fund, David Shein.
In 1986, David launched Com Tech, just 9 months after moving to Australia from South Africa.
Fast forward 14 years and the company grew to 1,400 staff across Australia and revenues of $700M before eventually being acquired by Dimension Data for $1B.
Since then, David has transitioned into becoming an investor and mentor to a number of startups, many of which have been successfully exited. These include Zipmoney, CalReply, Latam Autos, Pocketbook, Centric Wealth, BlueFire, BizCover, MacromatiX and Holly Connects.
He is currently the Co-founder & General Partner of Our Innovation Fund, a $125M early stage venture capital fund that invests in exciting Australian startups.
We covered a range of topics in this interview including:
- Building and scaling a company culture through trust, respect and storytelling
- Com Tech’s infamous approach of legendary customer service that helped beat out it’s competitors
- What David looks for as an investor
- & much more!
Full interview below!
Show notes:
- Nathan Cher
- No Rules Rules (book) – Reed Hastings & Erin Meyer
- Steve Nola
- Arianna Huffington – “No more brilliant jerks”
- Holly Connects
- Lance Berks
- Bare Cremations
- Clear Dynamics
- Steve Vamos
- a16z Podcast: Designing a Culture of Reinvention with Ben Horowitz & Reed Hastings
- The Hard thing about Hard things (book) – Ben Horowitz
- John Chambers (Cisco)
- VoiceGenie Technologies
- RangeMe
- Nicky Jackson
Special Thanks:
Special thanks to Ross Cochrane, Nathan Cher, Steve Nola and Lance Berks who helped with research for this interview ? .
Next interview:
Join our next live podcast interview with the Co-founder & Co-CEO of Open AI & Huddle, Jason Wilby
Date: 24th November 2020
Time: 8-9am (AEDT)
Registration link: https://tinyurl.com/ep134Open
Feedback/connect/say hello:
Rohit@startupplaybook.co
@RohitBhargava7 (Twitter)
/rohbhargava (LinkedIn)
@rohit_bhargava (Instagram)
My Youtube Channel
Credits:
Music: Joakim Karud – Dreams
Other channels:
Don’t have iTunes? The podcast is also available on Spotify, Soundcloud & Stitcher Audio Player.
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