OKR: Objectives and Key Results with Carsten Ley

The CX Goalkeeper had the great opportunity to interview Carsten Ley

LinkedIn Headline: OKR | Project | Agile & Experience Consultant | Keynote Speaker for Engagement & Getting things done

Highlights:

• 00: Game Start

• 00:29 Carsten's Introduction

• 01:28 Carsten's Values

• 01:59 OKR Definition

• 04:27 from KPIs to OKRs

• 11:15 Starting with OKRs

• 14:31 ORK with an A at the end "Actions"

• 17:49 How is it possible to steer, measure and ensure that the results get really achieved?

• 21:08 The right culture

• 23:25 OKR in Customer Experience

• 27:18 The future of CX

• 28:42 Book Recommendation

• 29:14 Contact Details

• 29:29 Carsten's Golden Nugget

and much more

#cxgoalkeeper #customerexperience #podcast #leadership