If you’ve ever thought, “I don’t know what to say when someone gets emotional,” this episode is for you. Elena introduces the ACE Emotions framework, a three-part process that helps coaches and leaders skillfully navigate emotional intensity—both in themselves and others.

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Reflection questions:

Which step in the ACE framework do you most need to practice right now?
When has expanding the story helped you or someone else move through a difficult moment?
How could compassion—toward yourself or others—change the way you coach?

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Episode Transcript

How to ACE Your Coaching Conversations: Episode 278