Needs Before Tools: Customer-Centric Management with Matt Cooper, BQE

Feb 3, 2026

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Matt Cooper, CEO of BQE, discusses the company's leadership transition and the critical role of customer feedback in driving improvements. He addresses common challenges faced by small to mid-sized AEC firms and how BQE's solutions help manage chaos and streamline processes. The conversation highlights the importance of technology in enhancing efficiency, particularly in invoicing and project management. Matt shares insights on integrating systems, catering to firms of varying sizes, and preparing for AI advancements. He also covers strategies for change management during tech implementation and managing feature requests, with a focus on cybersecurity in cloud software. Matt concludes with advice for the industry and provides his contact information.

Connect with Matt Cooper on LinkedIn: https://www.linkedin.com/in/matt-cooper-04b3aa4/

Website: https://www.bqe.com/ YouTube: https://www.youtube.com/bqesoftware Instagram: https://www.instagram.com/bqesoftware/?hl=en Facebook: https://www.facebook.com/bqesoftware/

Connect with Justin - Justin's LinkedIn: https://www.linkedin.com/in/justneagle/

Learn More & Connect With Spot Migration - Website: https://www.spotmigration.com LinkedIn: https://www.linkedin.com/company/spot-migration Facebook: https://www.facebook.com/spotmigration YouTube: https://www.youtube.com/c/Spotmigration

Do you want to be a guest on the show? Go to https://buildingscale.net/guests

Need to discuss your IT and Cybersecurity Strategy? Go to https://buildingscale.net/help

(0:00) Introduction and guest Matt Cooper, CEO of BQE (4:38) BQE's leadership transition and customer feedback importance (9:49) Addressing AEC industry problems with BQE solutions (13:53) Tackling chaos in small to mid-sized AEC firms (17:16) Streamlining AEC processes with technology (20:09) Enhancing efficiency in invoicing and project management (23:32) BQE's approach to integrating systems and innovation (28:33) Catering to diverse firm sizes and preparing for AI (39:15) Strategies for change management in tech implementation (49:44) Managing feature requests and cybersecurity in cloud software (56:10) Matt Cooper's advice and contact information (59:09) Outro and call to action