OFFBounds Retail 64. Endeavour Group's Head of Insights, Benjamin Thompson: "Innovation is a double-edged word."
What does it really take to build innovation that scales inside a legacy business? In this episode, Benjamin Thompson, Head of Global Insights & Strategic Partnerships at Endeavour Group, shares how one of Australia’s largest drinks and hospitality companies stays ahead by blending strategic foresight with cultural transformation. From global tech scouting to the real reasons digital transformation fails, Benjamin unpacks the mindset shifts, leadership dynamics, and operational models that separate innovation theater from meaningful impact. If you're leading change in a complex organization, this conversation is your blueprint.
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00:00 Introduction to VTEX
01:30 Understanding Endeavour Group's Unique Market Position
04:10 The Role of Global Insights and Strategic Partnerships
08:30 Innovative Problem Solving in Retail
12:13 The Journey of Digital Transformation
16:30 Navigating the Future of Technology in Retail
19:57 The Reality of AI and Emerging Technologies
23:30 Leadership in Digital Transformation
26:03 Choosing the Right Technology Partners
29:53 Advice for Fostering Continuous Innovation
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