
Masters of Scale Rapid Response: Crisis lessons from inside the ER, with Dr. Bon Ku
May 7, 2020
Dr. Bon Ku, an ER physician and director at Jefferson University, shares his frontline experiences during the COVID-19 pandemic. He discusses the urgent need for systemic redesign in healthcare to enhance resilience. Ku highlights the challenges of real-time communication and decision-making in emergency medicine and the ethical dilemmas faced when resources are scarce. He also sheds light on the emotional toll on healthcare workers and the necessity of adapting to future crises with innovative solutions.
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Overnight ER Transformation
- The ER changed dramatically overnight, from quiet to full of protective gear.
- Dr. Ku had to immediately intubate a suspected COVID-19 patient upon arrival.
Social Media for Medical Advice
- Traditional medical journals are too slow for the rapidly evolving COVID-19 situation.
- Doctors rely on social media like Twitter and blogs for real-time advice.
Ventilator Innovation
- Dr. Ku collaborated with an MIT team to create a bridge ventilator in just one month.
- His team worked on safe manual ventilation training as a backup plan.


