Episode 124: (Revisiting) Non Attendance and What To DO About It (Yes You Can Charge a Fee)

No-shows still hurt.

Late cancellations still cost you time, money, and energy.

This week, David revisits one of the most practical episodes we’ve recorded – originally released in October 2023 – on non-attendance, cancellation policies, and charging fees.

If you’re unsure whether you can enforce a fee… you can.
If you’re worried what clients might think… clarity matters more than approval.
If you don’t have a written policy yet… it’s time.

In this episode we cover:

• Why a booking is a contractual commitment

• What Australian Consumer Law says about “frustrated contracts”

• The difference between having a policy and having a procedure

• Prevention strategies that reduce no-shows before they happen

• How to enforce fees consistently and professionally

• When compassion is appropriate – and when to draw a line

Professional boundaries are not harsh. They are clear.

If your cancellation policy has drifted, softened, or never existed… this is your reset.

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Theme Music: Simon Pettersson "All Alone" (2020), Licensed use through Audio Hero Inc