A lot of us have experienced it at least once by now: a fraudulent call from someone claiming to work for the Gardaí or the Department of Social Protection, looking for personal details. But how do these scams work? We hear a conversation with one of the scammers that takes an unexpected turn. A victim of phone fraud tells a story that shows why the tech-savvy among us aren't immune. And an expert explains what the scammers are up to and how we might someday bring an end to them.
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