Psychology of Customer Success How to "Manage Up"
May 1, 2024
Discover a fresh approach to managing up that fosters collaboration. Learn how to clarify your success metrics and understand your manager's goals. Rachel emphasizes the importance of human connection through small gestures and communication preferences. Proactively own your career development and always come with solutions that align with your boss’s priorities. Lastly, grasp the impact of gratitude in building positive workplace relationships, while also recognizing when it's time to shift away from toxic dynamics.
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Humanize Work With Small Connections
- Treat your manager as a human with ups and downs and build small personal connections.
- Use brief, genuine pleasantries to humanize interactions and strengthen rapport.
Know Their Goals To Anticipate Needs
- Learn your manager's goals and KPIs so you can proactively support what makes them look good.
- Share relevant insights succinctly to add value without creating extra work for them.
Tell Them How You Work Best
- Tell your manager how you like to be managed and be specific about working preferences.
- Propose concrete accommodations (notification rules, Slack cadence) that preserve results and focus.