Episode 184: Coaching is Connection First— Why Presence Outperforms Advice

Episode Description

In this episode of The 90th Percentile Podcast, BreAnne Okoren and Jack Zenger sit down with leadership expert Michelle Fabian to explore one of the most overlooked—but critical—elements of effective coaching: presence.

While many leadership coaching models focus on goal setting, performance gaps, and action plans, this conversation takes a different approach. Michelle shares why great coaching begins with trust, connection, and a deep understanding of the individual—not just the problem.

Grounded in Zenger Folkman’s research on strengths-based leadership development and data from over 1 million 360-degree assessments, this episode reveals what truly differentiates leaders who coach effectively.

You’ll learn practical coaching techniques to help leaders:

• Build trust and rapport quickly
• Listen beyond the surface
• Ask better, more impactful questions
• Turn insight into meaningful action
• Empower others without giving all the answers

If you’re a leader, HR professional, coach, or facilitator looking to improve your leadership coaching skills, this episode offers a simple but powerful truth:

👉 The best coaching conversations don’t start with answers—they start with presence

Key Learnings

1. Great Coaching Skills Start with Trust, Not Tools

Many leaders jump straight to goals and solutions. But effective leadership coaching begins with building trust and connection. Without it, even the best coaching techniques fall flat.

2. Presence Is One of the Most Critical Coaching Skills for Leaders

Being fully present—listening without distraction or agenda—is what allows leaders to uncover deeper issues like uncertainty, self-doubt, and competing priorities.

3. The Best Coaches Focus on the Person, Not Just the Problem

Strong coaching skills require understanding what motivates someone, where they feel confident, and where they feel stuck. This broader perspective leads to more meaningful and lasting development.

4. Effective Coaching Techniques Turn Insight into Action

Coaching isn’t about solving everything at once. The most effective leaders help others identify small, actionable next steps that build momentum and confidence over time.

5. Leadership Coaching Is About Asking, Not Telling

Zenger Folkman’s research shows that leaders who develop others effectively don’t rely on giving answers. Instead, they ask thoughtful questions that help individuals think more clearly and take ownership of their growth.

Research

Presence in Coach: Building Rapport and Creating Forward Movement, by Michelle Fabian

Webinar

Zenger Folkman hosts an exclusive live webinar every month, where you can meet Jack Zenger and Joe Folkman and join in a conversation about their latest research in leadership development. Find out more information and register here.

The post Episode 184: Coaching is Connection First— Why Presence Outperforms Advice first appeared on ZENGER FOLKMAN.