The Contact Center Gurus cover image

AI Readiness vs. AI Deployment: Why Getting the Order Wrong Costs Millions

The Contact Center Gurus

00:00

Practical timeline for agentic adoption

Wayne cautions broad agentic rollout will take years and demands governance and operating-model changes.

Play episode from 45:02
Transcript

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app