To have confidence in your ability is a necessity to achieve your potential. To have a lot of interpersonal confidence is also appealing and can give you an advantage on others. In this episode, Professor Paul McGee, one of Europe's leading speakers and authors shares with you all about communicating so that you can assert yourself where necessary, build better relationships, deal with difficult people and manage criticism more effectively.

It's a great listen, go on tune in!

Key Learning Points:

• Monitoring your self-talk is critical as it's very easy to talk yourself out of doing things and take absolutely no action at times.

• How to deal with people can be frustrating, especially those who are fixed in their mindset

• Managers and leaders should stop and understand the real reasons why people don't change behaviours: is it fear of failure, avoiding discomfort or complacency?

• Command and control leaders should consider how they develop relationships, how they engage with people so that they are prepared to listen to them.

• Give someone 5 minutes of your time and you'll be better placed to understand where they are coming from.

• On people who intimidate you, look at the person as a human and not their title.

• When we've put a lot of time and energy into something and we are criticised we often need to acknowledge that we can get super defensive, then to help ourselves we just need to stay with this and accept this is okay, that I'll deal with it.