Are You Trying to Reduce the Number of Calls?

M, i'do want to understand where the goal of reducing the number of calls came from. It could be that people who have non drivable vehicles were in horrific accidents and yet you just like callier insurance one time. Or it could be someone who got hauled off to the hospital and is calling you because they 're dealing with all sorts of problems. M, yes, press one of you'r dying to if your condition is stable. And then two, just like, hangs up on them because we can't afford to take another call.