Free 6-step course for scaling STR operators: https://level.strsecrets.com/pc-book
STR Secrets FB group: https://www.facebook.com/groups/STRentalsecrets
E just got back from the Unreasonable Hospitality Summit in Nashville — and this solo episode is his full recap.
Will Guidara wrote Unreasonable Hospitality during COVID. He took Eleven Madison Park from a nice restaurant to the #1 restaurant in the world — the only restaurant to ever go from one Michelin star to three in a single year.
His philosophy: service is what you do for people. Hospitality is how you make them feel.
In this episode E breaks down the biggest lessons from the summit — how to systematize hospitality so your team delivers it consistently, why hiring the person over the resume matters more than you think, how to build a culture of praise and feedback that makes teams want to grow, and why the magic moments your guests remember are never accidental.
He also tackles the AI question head on: the answer is not cutting your team — it is repurposing them to create more human moments in a world where genuine connection is becoming a scarce resource.
The episode closes with the question Will Guidara asked the room that E says called him to greatness: "What would you attempt to do if you knew you couldn't fail?"
Get the book: Unreasonable Hospitality by Will Guidara
New book: Unreasonable Hospitality Field Guide (released April 28, 2026)
Free 6-step course for scaling STR operators: https://level.strsecrets.com/pc-book
STR Secrets FB group: https://www.facebook.com/groups/STRentalsecrets
