Is It Better to Air on the Polite Side?

It's always a good idea to air on the polite side. You do have to follow the style of the workplace that you're working in, of course. But I think that is actually a big difference between American and English business culture. In America, it's much more relaxed. It's much more informal. So, yeah. Keep it formal at the beginning and then get a feel for how people interact in the office and go with the flow. And tell us the next phrase, John, what's the third one for us?