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EP. 76 You Want Raving Customers? Take Care Of Your Teammates

Professionally Offensive

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The Importance of Staying Involved

The focus on that I think is counterintuitive. It's one of those things where you think about being able to build the tools, the competencies and whatever at the front line. But if you do it further upstream, then it's only going to go and make its way down to a point where now you're not having to actively manage it every day. If you want your people to come in at 10 or 9 or 11, you better, you know, you better show that. You don't have to be in the trenches, but you have to be extremely involved.

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