Callousness, incompetence, and examples from claim files

This week on Lifers, Christina Farr sat down with Mike Desjadon, CEO of Anomaly and Warris Bokhari CEO of Claimable. They discuss automating patient appeals, the challenges of the current payment model, and their approach to working directly with patients. They share insights on denial rates, what they've learned from claim files, and why they believe healthcare needs more direct challengers.

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SPONSOR:
This episode is brought to you by Arbiter. As Michelle says: "We don't need another instrument for the orchestra—we need to conduct the orchestra." Backed by one of the largest early funding rounds in health tech, Arbiter creates one real-time source of truth from fragmented healthcare systems, then routes referrals and handles prior auths so patients actually get to care. Learn more at https://www.arbiter.ai/.

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LINKS:
Anomaly: https://www.findanomaly.com/ 
Claimable: https://www.getclaimable.com/ 

Chrissy Farr’s Website: https://www.chrissyfarr.com/ 
Subscribe to the Second Opinion Newsletter: https://secondopinion.media/ 
Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfarr.com/books 

Lifers with Christina Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr 

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FOLLOW:
Warris:
https://www.linkedin.com/in/warrisbokhari 
https://x.com/warrisbokhari 

Mike:
https://www.linkedin.com/in/mike-desjadon-4a0a21a/ 
https://x.com/Mike_Desjadon

Chrissy:
https://www.linkedin.com/in/christinafarr/ 
https://x.com/chrissyfarr 

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TIMESTAMPS:
(00:00) Intro
(03:18) Warris’ journey from corporate to startup
(07:36) The problem with healthcare payment models
(08:57) Claimable's mission and approach
(12:14) Challenges and strategies in healthcare advocacy
(16:21) Real stories of healthcare denials
(20:28) Complexities of surgery and healthcare incompetence
(21:08) Sponsor: Arbiter
(21:39) Impact of Claimable on the insurance market
(23:37) Challenges and innovations in revenue cycle management
(24:52) The role of venture capital in healthcare
(27:19) Denial rates and revenue cycle management
(33:04) The importance of being a challenger in healthcare
(37:32) Wrap