Improving the Restaurant Experience

When McDonald’s CEO Chris Kempczinski took a small bite out of a big burger on camera, the internet—and his rivals—pounced. But in an era where CEOs are the face of the brand, is there such a thing as bad publicity? In this episode of Bold Names, WSJ’s Tim Higgins sits down with Kempczinski at McDonald's Chicago headquarters to discuss the fallout of his viral moment. Plus, they dive deep into the fast food giant’s strategy to compete by balancing a premium half-pound burger against the urgent need for meal deals in an economy where many customers are concerned with affordability.

To watch the video version of this episode, visit our WSJ Podcasts YouTube channel or the video page of WSJ.com.

Check Out Past Episodes:

Roses, Revenue, and Retention: Hinge’s Strategy for a $1 Billion Year

Southwest’s $1 Billion Pivot: CEO Bob Jordan on Bag Fees And Other Changes

The Five Step “Algorithm” Driving Tesla’s Success

How Athletic Brewing Sells Beer for a Post-Alcohol Generation

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Read Tim Higgins’s column.

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