
28 - Why Customer Success is so Misunderstood with Megan Bowen (VP of CS, Platterz)
GTM Live
00:00
I Love Change Management
Change management is like communication, psychiology and empathy all rolled into one. A company to change is not that easy because of the existing infi structure in here. Tom goodwin puts this analogy on the table with companies: There there's two premises. One premise is what would your company look like if you built it to day? And if you just ask that question, immediately everyone will think, it wouldn't look like how it is right now. It wouldn't always be the same am. So i love thi analogy. Tho sky. Ondon, he throw airport is a horrible airport but they for so many reasons, but they can't build a new one because there
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