Investing in Investment Returns Isn't Just a Practice.

In finance, it's about service. It's about convenience. And too much of the world wants to focus on returns. You can be in parts of the investment world that are shrinking and if you're gaining market share, you can still grow at a pretty good rate. If you can't actually effectuate the helping of the client beyond the returns, the client's going to fire you before they get the returns. I think people are going to be rewinding that five minute segment right there and listening to it over and over again because there's really, really juicy stuff in that.