Is Southwest Compliant With Its Customer Service Plan?

The Department of Transportation said it would review Southwest actions and customer service policies that contributed to a rough holiday travel weekend. Heaton: The government doesn't exist to analyze and assess incompetency in the private sector or more to the point the government Doesn't exist to help people when they're very mad with somebody that they're doing business with. If there were any safety issues here where Southwest had been like, you know what, you fly a plane better when you've had a couple. Don't worry. As long as you take some breath mence, you can fly that plane drunk. Then yes, at that point, when we're talking about public safety issues,. We're talking about fraud