How to Empathize With Customers

You have to show that you empathize with them, right? You understand where they're coming from. Or I'm so sorry that we don't have a better solution for you. Show that it's not in your control because people tend to get angry at the person who's giving them this bad news. So try to offer little suggestions as much as you can. And go back to episode 481 to find the episode on how to empathize with people.