The Future of Live Chat

The future of live chat is going into this new category kind of called coal browsing. You can engage with a live chat agent and go back and forth with some questions, and then the live chat agent can take over the screen right there. So we have a demand chan marketer that basically is a full time a chat like marketing, chat sales, chat like a operator. We measure that role in terms of a couple of different as a pipe line created as a result of chat. And if chat agents are abusing on times of contact is not being met, certain assales are not being meeting, their chat license gets revoked. It's such a high converting channel for us that we don